Frequently Asked Questions
Have a question about ordering, shipping, or returns? Here are answers to what we're asked most. Can't find what you need? Email us at contact@bondira.shop.
📦 Orders & Shipping
How long does shipping take?
Orders are handled within 1–2 business days, then arrive within 5–7 business days once dispatched — most orders arrive within 6–9 business days total. See our Shipping Policy for full details.
Do you offer free shipping?
Yes — we offer free delivery on all orders within Australia, with no minimum purchase required.
Do you ship internationally?
Not yet — we currently ship within Australia only.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking to update after dispatch.
Can I change or cancel my order after placing it?
Contact us as soon as possible at contact@bondira.shop — we can usually make changes before your order enters processing, but we can't guarantee changes once it has been packed.
What happens if my package is lost or damaged?
Please contact us at contact@bondira.shop and we'll investigate and arrange a resolution.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, for both change-of-mind and defective/faulty items. See our full Refund & Returns Policy.
Who pays for return shipping?
You cover return shipping for change-of-mind returns. If the item is defective, damaged, or incorrect due to our error, we cover the return shipping cost.
Do you charge restocking fees?
No, we never charge restocking fees.
How long do refunds take?
Once we receive and inspect your return, approved refunds are processed within 5 business days to your original payment method.
Can I exchange an item for a different size or colour?
Yes — we're happy to offer exchanges within 30 days of delivery, subject to stock availability.
Are my consumer guarantee rights protected?
Yes. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and repair or replacement for a minor failure — nothing in our policy limits these rights.
💳 Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. See our Payment Policy for details.
Is my payment information secure?
Yes — our checkout uses SSL encryption and trusted payment processors. We never store your full card details.
What currency are prices shown in?
All prices are shown and charged in Australian Dollars (AUD).
💡 Products
Where are your t-shirts made and shipped from?
Bondira is based in Bowral, in the Southern Highlands of New South Wales, and all orders are processed from our facility in NSW.
How do I know what size to order?
Each product page lists the available sizes. If you're unsure, email us at contact@bondira.shop and we're happy to help.
How should I care for my t-shirt?
Machine wash cold, inside out, with like colours. Do not tumble dry — hang or lay flat to dry. Do not iron directly on the print. This keeps the heavyweight cotton and screen-printed graphics looking their best.
📞 Contact
How can I reach Bondira?
Email us any time at contact@bondira.shop — we aim to respond within 24 hours. You can also use our Contact page.
Do you have a phone number?
At this stage we support customers by email only, so we can give every enquiry our full attention.
Contact
Store name: Bondira
Address: 337 Bong Bong Street, Bowral NSW 2576, Australia
E-mail: contact@bondira.shop
Phone: +61499886003
Customer service hours (AEST)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00
We aim to respond to all enquiries within 24 hours.