Privacy policy

Privacy Policy

Bondira 337 Bong Bong St, Bowral NSW 2576, Australia Email: contact@bondira.shop

Last updated: 25 July 2026

This Privacy Policy describes how Bondira ("we", "us", "our") collects, uses, stores, and discloses your personal information when you visit or make a purchase from bondira.shop (the "Site"), and outlines your rights regarding that information. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in the following ways:

a) Information you provide to us directly, such as when you create an account, place an order, subscribe to our newsletter, or contact customer service. This may include:

Name
Email address
Postal/shipping and billing address
Phone number
Payment information (processed securely by our third-party payment providers; we do not store full card details)
Order history and preferences
Any correspondence you send us

b) Information collected automatically when you browse our Site, such as:

IP address
Browser type and version
Device information
Pages viewed, time spent on pages, and referring URLs
Approximate geographic location (derived from IP address)
Cookie and usage data (see Section 5 below)

c) Information from third parties, such as payment processors, shipping carriers, or marketing/analytics platforms, to the extent necessary to fulfil your order or improve our services.

2. How We Use Your Information

We use the personal information we collect to:

Process, fulfil, and deliver your orders
Communicate with you about your order, including confirmations, shipping updates, and customer service matters
Process returns, exchanges, and refunds
Send you marketing communications, promotions, and newsletters, where you have opted in (you may unsubscribe at any time)
Improve our Site, products, and customer experience
Detect, investigate, and prevent fraudulent transactions and other unlawful activity
Comply with our legal and regulatory obligations

We only use your personal information for the purposes for which it was collected, or for a related purpose you would reasonably expect, unless we are otherwise required or permitted by law.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers, including our e-commerce platform provider, payment processors, shipping and logistics carriers, email/SMS marketing platforms, and IT service providers, solely for the purpose of operating our Site and fulfilling your orders.
Analytics providers, such as Google Analytics or similar tools, to help us understand how our Site is used.
Legal and regulatory authorities, where required to comply with applicable law, legal process, or governmental request, or to protect our rights, property, or safety, or that of our customers or others.
Business transfers, in the event of a merger, acquisition, restructuring, or sale of assets, in which case personal information may be transferred as part of that transaction.

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be protected in accordance with the Australian Privacy Principles, including entering into appropriate contractual safeguards with overseas recipients where required.

4. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure hosting, encrypted payment processing through trusted third-party providers, and restricted access to personal data.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements, after which it is securely deleted or de-identified.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

Keep you signed in and remember your cart contents
Understand how visitors use our Site
Personalise content and improve your browsing experience
Support advertising and remarketing activities

You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our Site.

6. Third-Party Links

Our Site may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit.

7. Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.

8. Your Rights & Choices

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Correct any inaccurate, out-of-date, or incomplete information
Opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly
Request information about how your personal data has been handled
Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within a reasonable timeframe, in accordance with our obligations under the Privacy Act 1988.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.