Shipping policy

Shipping Policy

Bondira 337 Bong Bong St, Bowral NSW 2576, Australia Email: contact@bondira.shop

Last updated: 25 July 2026

At Bondira, we want your shopping experience to be as smooth and transparent as possible. This Shipping Policy explains how we process, pack, and deliver your order, and what you can expect from the moment you check out to the moment your package arrives at your door.

1. Order Processing

All orders are processed at our facility in New South Wales, Australia.

Order cut-off time: Orders placed before 5:00 PM (Sydney Time) are processed the same business day. Orders placed after this time are processed the following business day.
Handling time: Once your order is placed and payment is confirmed, we prepare and pack it within 1–2 business days, Monday to Friday.
Orders are not processed, packed, or shipped on Saturdays, Sundays, or Australian public holidays. Orders placed on these days will be processed on the next available business day.
You will receive an order confirmation email as soon as your purchase is complete, and a separate shipping confirmation email with tracking information once your order has left our warehouse.

2. Shipping & Delivery Times

Transit time: Once dispatched, orders typically arrive within 5–7 business days, Monday to Friday.
Estimated total delivery time: Combining handling and transit time, most orders arrive within 6–9 business days from the date the order is placed, though this can vary depending on your location and other factors outside our control (e.g. courier delays, extreme weather, or public holidays).
These are estimated timeframes and not guaranteed delivery dates. While we make every effort to ensure timely delivery, Bondira is not responsible for delays caused by the shipping carrier once the order has left our facility.

3. Shipping Costs

We are proud to offer free delivery on all orders, with no minimum purchase required.
No shipping fees will be added at checkout.

4. Shipping Destinations

We currently ship within Australia.
If your delivery address falls outside our serviceable area, you will be notified during checkout or shortly after placing your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 24–48 hours for tracking information to update after dispatch.

6. Incorrect Address & Delivery Issues

Please double-check your shipping address at checkout. Bondira is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, contact us as soon as possible at contact@bondira.shop. We will do our best to correct it before the order is dispatched, but we cannot guarantee changes once an order has entered processing.
If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment. Additional shipping costs may apply in this case.

7. Lost or Damaged Packages

If your order arrives damaged, or if tracking shows delivery but you have not received your package, please contact our customer service team at contact@bondira.shop within a reasonable timeframe so we can investigate and assist you with a resolution.

8. Multiple Items & Split Shipments

If you order multiple items, they may be shipped together or separately depending on stock availability. If a split shipment occurs, you will not be charged any additional shipping fees.