Shipping policy

Shipping Policy

1. Key Information

Order cut-off time: 5:00 PM (AEST)
Handling time: 1–2 business days, Monday–Friday
Transit time: 5–7 business days, Monday–Friday
Total delivery time: 6–9 business days
Shipping costs: Free standard shipping within Australia
Shipping area: Australia
Carriers: Australia Post, Sendle

2. Shipping Outside Australia

Bondira currently ships within Australia only.

We do not offer international shipping at this time. Customers outside Australia may not be able to complete checkout.

3. Shipping Costs and Delivery Times at a Glance

We offer free standard shipping on all orders within Australia, with no minimum purchase required. There are no hidden shipping or handling fees.

Shipping method	Cost	Handling time	Transit time	Total delivery time
Standard shipping (Australia Post / Sendle)	Free	1–2 business days	5–7 business days	6–9 business days

Orders placed on business days before 5:00 PM (AEST) are processed the same day.

Split shipments: If individual items in your order are temporarily unavailable, we may ship your order in separate parcels where reasonable for you. You will never be charged additional shipping costs for a split shipment.

4. Undeliverable Parcels and Incorrect Addresses

Please check your delivery address carefully before completing your order. If a parcel cannot be delivered because of an incomplete or incorrect address and is returned to us, we will contact you to arrange redelivery. Additional shipping costs for reshipment after an incorrect address may be charged to the customer. Where the error is ours, we cover all costs in full.

5. Shipping Process

After you place an order, you will receive an order confirmation e-mail with a full summary of your purchase.

We then begin processing your order. Handling time is normally 1–2 business days, Monday to Friday.

Once your parcel has been dispatched, you will receive a further e-mail with your tracking information.

Transit time is normally 5–7 business days, Monday to Friday, after dispatch, via Australia Post or Sendle depending on your location.

The total estimated delivery time is therefore approximately 6–9 business days.

Delivery times are estimates and can vary slightly due to circumstances outside our control, for example carrier delays, public holidays, weather conditions or periods of high order volume.

If there is a delay beyond the estimated delivery window, we will keep you informed of your order status by e-mail. You can also track your parcel at any time using the tracking link in your dispatch confirmation.

6. If Your Delivery Is Delayed

If an order has not arrived after the maximum stated delivery time, we recommend waiting up to 2 additional business days and checking your tracking link.

If your order still has not arrived after that, please contact us at contact@bondira.shop.

Please include your order number so we can look into your delivery and help you as quickly as possible.

7. Cancellations

Orders are processed quickly.

If you would like to cancel your order, please contact us as early as possible at contact@bondira.shop, before the order has been dispatched.

If the order has already been dispatched, it can be returned in accordance with our Return & Refund Policy.

8. Damaged or Incorrect Items

If you have received a damaged, faulty or incorrect item, please contact us promptly at contact@bondira.shop and include clear photos of the issue.

After review, we will arrange a replacement or a full refund at no additional cost, in line with your Australian Consumer Law rights.

If a return is required, we will provide return instructions and cover all associated return shipping costs in full.