Refund policy

Refund & Returns Policy

Bondira 337 Bong Bong St, Bowral NSW 2576, Australia Email: contact@bondira.shop Policy URL: https://bondira.shop/policies/refund-policy

Last updated: 25 July 2026

At Bondira, your satisfaction matters to us. If something isn't right with your order, we're here to help. Please read below for full details on our returns, exchanges, and refund process.

1. Return Eligibility

We accept returns for both defective/faulty and non-defective (change of mind) products, subject to the conditions below.

Return window: You have 30 days from the date of delivery to request a return.
Product condition: Returned items must be new, unused, and in their original condition, with all original tags, packaging, and accessories included.
Returns are currently accepted for orders shipped within Australia.

If your item does not meet these conditions, we reserve the right to decline the return or issue a partial refund.

2. How to Request a Return

To start a return, please contact our customer service team at contact@bondira.shop with your order number and the reason for your return. Our team will confirm your eligibility and provide instructions on how to send your item back to us.

Please do not send items back without first contacting us, as this may delay the processing of your return.

3. Return Shipping

Returns are made by mail.
The customer is responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect due to our error, in which case we will cover the return shipping cost.
We recommend using a trackable shipping method, as Bondira is not responsible for items lost or damaged in transit back to us.

4. Restocking Fees

We do not charge any restocking fees on eligible returns.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 5 business days of receiving your returned item.
Refunds are issued to your original method of payment. Depending on your bank or card provider, it may take additional time for the refund to appear in your account after we process it.
Original shipping fees are non-refundable in cases of change-of-mind returns, as delivery is provided free of charge.

6. Exchanges

We are happy to offer exchanges for a different size, colour, or product of equal value, subject to stock availability.
To request an exchange, contact contact@bondira.shop within 30 days of delivery. If the item you'd like is unavailable or of a different value, we will offer a refund or arrange to cover the price difference, as applicable.

7. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us at contact@bondira.shop within 30 days of delivery, including your order number and photos of the issue where possible. We will arrange a replacement, exchange, or full refund at no additional cost to you, including covering the return shipping in these cases.

8. Non-Returnable Items

Certain items may be excluded from our return policy where indicated on the product page at the time of purchase (for example, items marked as final sale, or products that cannot be returned for hygiene or safety reasons). Please check individual product listings for any such exceptions.

9. Late or Missing Refunds

If you haven't received a refund within the expected timeframe after receiving our confirmation, please first check with your bank or card provider, as processing times can vary. If you still have concerns, contact us at contact@bondira.shop and we will look into it for you.