Refund policy

Return & Refund Policy

Thank you for shopping with Bondira. We want you to be completely happy with your order. Below you will find your rights under the Australian Consumer Law as well as the details of our voluntary 30-day change-of-mind return policy.

Australian Consumer Law guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For faulty, damaged or incorrectly delivered items we cover all return shipping costs and never charge any fees. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

30-Day Change-of-Mind Returns

In addition to your Australian Consumer Law rights, Bondira offers a voluntary 30-day change-of-mind return policy, starting on the day you receive your order — no reasons required. The following conditions apply to change-of-mind returns only and never limit your ACL rights for faulty goods:

Unused, unworn and unwashed
All original tags attached
In the original packaging
In undamaged original condition

Return Process

Contact us by e-mail at contact@bondira.shop with your order number.
We will e-mail you the return instructions together with the return address.
Pack the item securely (for change-of-mind returns, please use the original packaging with all tags attached).
Send it back using a tracked shipping service.

Return Shipping Costs

For change-of-mind returns, the customer bears the direct cost of returning the goods (the actual postage cost of the carrier you choose). For faulty, damaged or incorrectly delivered items, we cover all return shipping costs in full.

Refunds

Approved refunds are processed within 5 business days of receiving and inspecting your returned item. Refunds are always issued to the original payment method (Visa, Mastercard, American Express, Apple Pay or Google Pay). Depending on your bank, it may take an additional 3–5 business days for the credit to appear on your statement.

Exchanges

We accept exchanges. If you would like to swap an item for a different size or design, simply follow the steps in the "Return Process" section above and tell us in your request which item you would like as a replacement. Exchanges are processed subject to availability.

Non-Returnable Items (change-of-mind returns only)

The following exclusions apply only to our voluntary change-of-mind policy; your Australian Consumer Law rights for faulty goods are never affected:

Worn, washed or damaged items
Items without the original packaging or with missing tags
Personalised products
Gift cards
Hygiene-sealed items where the seal has been opened
Items marked as Final Sale

Digital Products

Bondira sells physical goods only. We do not offer digital products, downloads or digital content. This return policy therefore applies exclusively to physical products.

Subscriptions

Bondira does not offer subscriptions or recurring orders. All purchases are one-off individual purchases with no subscription commitment.

Restocking Fees

We do not charge any restocking or handling fees for returns. You are refunded the full product price you paid.

Dispute Resolution

If anything goes wrong, please contact our customer service first — we resolve complaints directly and quickly. If we cannot resolve your complaint, you may contact NSW Fair Trading (or the Fair Trading / Consumer Affairs office of your state or territory) or the Australian Competition and Consumer Commission (ACCC).